CorpshoreBusiness process outsourcing
Outbound voice
Outbound voice for follow-ups, verification, surveys and campaigns.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana runs outbound voice for follow-ups, verification, surveys and campaigns, in Spanish and English, with trained agents and quality monitoring, from four Dominican locations on the US Eastern business day.
What's included
- Follow-up and verification calls
- Surveys and feedback campaigns
- Campaign scripting support
- Compliance-aware calling practices
- Quality monitoring and reporting
- Work in your dialler and CRM
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do you follow calling regulations?
- Yes. Outbound follows compliance-aware practices and Law 172-13; specific market rules are agreed at the start of the engagement.
- Can you run surveys?
- Yes. Survey and feedback campaigns run in Spanish and English with agreed reporting.
- Is scripting supported?
- Yes. We support campaign scripting and refine it against results during the campaign.
Related services
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All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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