Order-to-cash and supplier operations for a free zone medical device manufacturer

The challenge

The documentation required to invoice, from customs paperwork and certificates of conformity to batch records and free-zone export documentation, was assembled manually and frequently returned for correction, slowing order-to-cash. The plant was duplicating data entry across systems without anyone inside the plant seeing the full picture.

Approach and methodology

• Built a documentation-compliance workflow tuned to free-zone export requirements
• Removed duplicate data entry found across the plant's systems
• Took supplier onboarding and coordination in English and Spanish
• Delivered from Santiago, close to the free-zone manufacturing base

Results

Documentation error and rework fell sharply and invoicing cycle time shortened, with the team eliminating duplicate data entry the plant had not known existed. Full metrics for this engagement are in the downloadable portfolio.

The complete metrics table and charts for this engagement are in the downloadable portfolio.

Enduring value

The documentation-compliance workflow is now the plant's standard operating procedure, and the duplicate-entry findings drove a wider systems clean-up.