Clinical document processing implementation for a United States health system

The challenge

A previous vendor had trained on the documents that were easy to train on, leaving the health system's hardest intake documents unprocessed and its administrative staff buried in manual extraction. The system needed accuracy on its worst documents, with clinical review and no compliance findings.

Approach and methodology

• Asked for the client's worst intake documents rather than the easy ones
• Built intelligent document processing with human-in-the-loop clinical review
• Redeployed administrative FTE from manual extraction to higher-value work
• Held zero compliance findings across the engagement

Results

Extraction accuracy on clinical fields rose sharply, manual processing time fell, and twenty-six administrative FTE were redeployed from extraction to higher-value work, with zero compliance findings recorded. Full metrics are in the downloadable portfolio.

The complete metrics table and charts for this engagement are in the downloadable portfolio.

Enduring value

The document-processing pipeline and human-in-the-loop review model are now the health system's standard for intake, and the redeployed staff have absorbed higher-value coordination work.