CorpshoreBusiness process outsourcing
Customer retention
Retention programmes that resolve the issue and keep the customer.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana runs customer retention programmes that resolve the underlying issue and present the right offer, in Spanish and English, with reporting on save rates, on the US Eastern business day.
What's included
- Cancellation and churn handling
- Root-issue resolution
- Retention offer presentation
- Win-back campaigns
- Reporting on save rates
- Work in your systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- How do you improve retention?
- By resolving the underlying issue first and presenting a relevant offer second, rather than pushing a discount blindly.
- Do you run win-back?
- Yes. Win-back campaigns run alongside live retention, with reporting on save rates.
- Which languages?
- Spanish and English as standard, with further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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