CorpshoreBusiness process outsourcing
Chat and messaging support
Live chat and messaging support across web and messaging apps.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides live chat and messaging support across your website and messaging apps, in Spanish and English, with concurrent-chat handling and quality monitoring, on the US Eastern business day.
What's included
- Live chat on web and app
- Messaging-app support
- Concurrent-chat handling
- Canned-response and macro management
- Quality monitoring and reporting
- Work in your chat platform
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- How many chats can an agent handle?
- Agents handle multiple concurrent chats to an agreed limit that protects quality; the target is set with you at the start.
- Which messaging apps?
- The channels you use, integrated through your chat platform so conversations stay in one place.
- Is it bilingual?
- Yes. Spanish and English are standard, with further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.