CorpshoreBusiness process outsourcing
Quality assurance
Quality assurance and monitoring that holds standards across your operation.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides quality assurance and monitoring, evaluating interactions against calibrated scorecards, feeding back to teams and reporting trends, so quality holds as your operation scales.
What's included
- Interaction evaluation against scorecards
- Calibration sessions
- Root-cause analysis of quality gaps
- Feedback and coaching support
- Trend reporting
- Work in your quality tools
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Can you QA our own teams?
- Yes. Quality monitoring can cover your in-house or third-party teams as an independent QA layer.
- How do you keep scoring consistent?
- Through regular calibration sessions against agreed scorecards.
- What do you report?
- Quality trends and root-cause analysis, so improvement is targeted, not guesswork.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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