CorpshoreBusiness process outsourcing
Back office operations
Back office operations that keep transactional workflows moving accurately.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana delivers back office operations, handling data processing, exceptions and administrative workflows accurately and to SLA, from four Dominican locations on the US Eastern business day, under Law 172-13 compliance.
What's included
- Transaction and data processing
- Exception handling
- Administrative workflow support
- Accuracy and SLA discipline
- Quality monitoring and reporting
- Work in your systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- How is accuracy maintained?
- Through process discipline and quality monitoring against agreed accuracy targets, reported on a regular cadence.
- Can you clear backlogs?
- Yes. Scalable capacity across four cities clears backlogs to SLA and flexes with volume.
- Do you work in our systems?
- Yes. Teams work in your systems so data and workflows stay in your environment.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.