CorpshoreIT outsourcing · Santiago
Application support and data engineering for a Dominican energy distributor
The challenge
Every improvement programme the utility had run in five years had been consumed by incidents, and data fragmentation left it without reliable reporting. It needed to stabilise the estate while also building, without the build work being eaten by run-track demand.
Approach and methodology
- Ran a two-track engagement, a run track to stabilise and a build track for data
- Contractually ring-fenced the build team from run-track demand
- Consolidated fragmented data into reliable business-intelligence reporting
- Delivered from Santiago in Spanish with English for vendor escalation
Results
Incident volume and resolution times fell sharply on the run track, while the ring-fenced build team delivered the data consolidation five years of incident-driven work had never allowed. Full metrics are in the downloadable portfolio.
-88%
incident backlog
-90%
reporting preparation time
43
data sources consolidated
The complete metrics table and charts for this engagement are in the downloadable portfolio.
Every improvement programme we had run in five years was eaten by incidents. Ring-fencing the build team was the only reason anything got built.
Enduring value
The consolidated data platform and reporting layer are now the utility's decision-making backbone, and the two-track model has been retained for subsequent programmes.
Client identities have been anonymised. Industry, size, geography, delivery site, service scope and reported outcomes are presented as they occurred, with identifying detail removed at client request or under confidentiality provisions. Where a figure originates from a client's own internal modelling rather than a jointly measured metric, that is stated in the text and the figure is not presented as a Corpshore claim. Treat these outcomes as directional benchmarks; Corpshore Dominicana produces engagement-specific projections during discovery.
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